Frequently Asked Questions

If these don't answer your question, please feel free to message us using the blue chat button at the bottom of the page!

Order cancellations are accepted up to 3 hours after placing your order. After that time period has expired, cancellations will not be accepted for any reason. Please see our processing times before ordering. 

Please read the following terms of use.
𝘽𝙮 𝙥𝙪𝙧𝙘𝙝𝙖𝙨𝙞𝙣𝙜 a digital 𝙡𝙞𝙨𝙩𝙞𝙣𝙜, 𝙮𝙤𝙪 𝙖𝙧𝙚 𝙖𝙜𝙧𝙚𝙚𝙞𝙣𝙜 𝙩𝙤 𝙩𝙝𝙚 𝙛𝙤𝙡𝙡𝙤𝙬𝙞𝙣𝙜.
• Personal use is okay.
• Commercial use is okay for physical products unless there is a registered trademark in place. Please check to ensure there is not a registered trademark on the class of goods & services you are intending to use the file for. Mockups by MK is not responsible for trademark violators and we are not giving commercial permission for any registered trademark protected property. 𝐈𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐨𝐟 𝐭𝐡𝐞 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞𝐫 𝐭𝐨 𝐦𝐚𝐤𝐞 𝐬𝐮𝐫𝐞 𝐭𝐡𝐞 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐬 𝐭𝐡𝐞𝐲 𝐩𝐫𝐨𝐝𝐮𝐜𝐞 𝐚𝐫𝐞 𝐧𝐨𝐭 𝐢𝐧 𝐯𝐢𝐨𝐥𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐚𝐧𝐲 𝐫𝐞𝐠𝐢𝐬𝐭𝐞𝐫𝐞𝐝 𝐭𝐫𝐚𝐝𝐞𝐦𝐚𝐫𝐤𝐬.
• Do not use our graphics to sell transfers.
• Outsourcing to large printing companies like café press & amazon is also prohibited.
• Due to the nature of the item, refunds are not an option.

• Do not give away or post our files anywhere for other people to take.
• We reserve the right to revoke the right to use at any time with no refunds.
• ^^ the above won’t happen as long as you follow the terms of use 😊

If you are caught giving our files to anyone who has not purchased them, expect to be legally prosecuted. 

Route protection is an affordable add on to your order that insures your purchase against loss, theft, or damage. Route protection also sends updates and makes your order easy to track when it's in transit. If an issue does arise with your delivery, Route makes it easy to file a claim and resolve the issue. 

  • Ready to ship items will be denoted and will ship in 1-3 days.
  • Our processing time for fully designed t-shirts is 7 business days.
  • Our processing time for plain shirt blanks is 5-7 business days.
  • Our processing time for bleached blanks is 12-15 business days.
  • Our processing time for sublimation transfers is 1-3 business days.
  • Subscription boxes will go out on the 2nd Monday of each month.

*Business days are Monday through Friday only and don't include weekends or national holidays. 

We do not accept returns or exchanges

Each order is made specifically for you, so please look at our size charts and review your selections. If you have any questions before placing your order, please use the chat button at the bottom of the page to reach us and we will be glad to help you!